Representative II LBA Billing

Job information Representative II LBA Billing from the Company Enbridge, this latest Representative II LBA Billing job vacancy is located in the city Hybrid work in Thorold, ON. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Accounting field have been opened and published up to the specified time.

Job Responsibility:

Posting End Date:

June 20

Employee Type:

Regular-Full time

Union/Non:

This is a non-union position

We have an exciting opportunity to add a Representative Large Billing Accounts to our team.

Do you have a focus on customer relations, enjoy problem solving and working in a fast-paced environment? If so, apply today!

As a member of the team, in the Thorold Billing location, will handle general customer requests, billing inquiries, collections, moves and investigation of billing exceptions/disputes while supporting a positive customer experience.

At Enbridge, we offer a competitive benefit and pension package along with generous time off. Join our diverse team today!

What You Will Do:

You will have the following:

• Responsible for the maintenance of Large Volume Billing, Collective and Mass Market Billing accounts including call handling of general customer requests/needs, billing inquiries, moves and the investigation of billing exceptions/disputes.

• Ensure customer service quality, effectiveness and efficiency.

• Attend inbound/outbound calls, correspondence and any billing adjustments.

• Respond to all customers’ communications, (i.e. letters, mail, faxes, emails, inter-department inquiries). Achieve customer satisfaction, quality and productivity levels in accordance with operational targets.

• Complete routine back office work (billing adjustments and resolutions) for Large volume, Collective and Mass Market account inquiries.

• Assist in other departmental tasks on occasional basis.

Who You Are:

• 3+ years of directly related experience.

• Experience in an office setting supporting a customer care and/or billing environment.

• Large volume, Collective and Mass Market Billing experience is an asset.

• Strong organizational and interpersonal skills and experience in working well in a team environment.

• Digital literacy as well as excellent verbal and written communication skills.

• Able to work independently and prioritize completion of numerous tasks within strict time constraints.

• Knowledge of Customer Information Systems is an asset, including SAP, EnMar, STORMS, Kubra.

• Excellent analytical skills, decision making ability, negotiations and problem solving skills

• Must have strong problem-solving skills and advanced computer skills (Microsoft Office Suite).

• Excellent interpersonal skills and ability to function within a team.

• High level of attention to detail and dedication to quality results.

Flex Work Clause

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.