Service Management Office Manager

Job information Service Management Office Manager from the Company Government of Alberta, this latest Service Management Office Manager job vacancy is located in the city Alberta. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administrative field have been opened and published up to the specified time.

Job Responsibility:

Job Information Job Requisition ID: 60370 Ministry: Technology and Innovation Location: Alberta (Remote) Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Classification: Manager Zone 2 Salary: $3,241.74 – $4,362.44 bi-weekly ($84,609 – $113,859 / year)

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!

Role Responsibilities

Reporting to the Director of Service Management, in the Infrastructure and Service Management Branch (ISM) of the Technology Support and Operations Division (TSO), the Manager, Service Management Office (SMO) is responsible to support Service and Process Owners throughout the Division and TI Department with service management activities that will enable them to provision the best quality services possible to stakeholders in a consistent manner.

The SMO is responsible for the continuous service-improvement (CI) process to help Service and Process Owners balance cost, quality and performance. It is also responsible for the establishment and provision of Service Level Management Reporting and Survey services. Governance and compliance activities, continuous process-maturity assessments, and capabilities to capture and assess the sentiment of stakeholders are part of the CI efforts provided to Service and Process Owners.

Your responsibilities include (but are not limited to):

• Providing oversight and guidance to the SMO team, CI team and the Reporting & Survey team
• Contributing to the review, development and implementation of divisional service management processes that ensure consistent service management practices are utilized across government
• Maintaining a team of subject matter experts on the functionality of ServiceNow for Digital Portfolio Management, Continual Improvement, Reporting and Survey Management

To be successful in this position, you will demonstrate:

• The ability to understand complex relationships and facilitate decision-making processes involving stakeholders and senior decision-makers
• Superior analysis, reasoning, evaluation, judgement, and problem-solving skills
• An understanding of problem solving tools and techniques, including risk based decision-making processes, consultation, collaboration and consensus-seeking processes

Please

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Qualifications

Required:

• A related university degree (e.g., Business Administration, Information Technology, etc.), supplemented by at least four (4) years of related experience
• Extensive service management experience in improving the delivery of IT services
• Strong leadership experience
• Familiarity of ITIL practices

Assets:

• Experience with ServiceNow
• Proven experience creating and delivering new programs

Equivalencies are: A related two-year diploma and a minimum of six (6) years of related experience; a related one-year certificate and a minimum of seven (7) years of related experience; or a minimum of eight (8) years of related experience. Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

Notes

This position is a permanent, full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am – 4:30 pm).

Pre-Employment Checks will be completed to assess the candidate’s suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, and etc.

While this position is eligible for remote work, the successful candidate must reside in Alberta to work remotely.

Candidates with lesser qualifications may be considered at a lower classification and salary.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Management Employees Pension Plan (MEPP) –
• Alberta Public Service Benefit Information –
• Professional learning and development –
• Research Alberta Public Service Careers tool –
• Christmas closure directive –
• Special leave directive –
• Positive workplace culture and work-life balance
• Opportunity to participate in a modified work schedule agreement

Leadership and mentorship programs

How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.