Manager of Guest Experience

Job information Manager of Guest Experience from the Company Kelseys Original Roadhouse, this latest Manager of Guest Experience job vacancy is located in the city Barrie, ON L4M 5A2. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Hospitality Hotel field have been opened and published up to the specified time.

Job Overview:

We are seeking a dedicated Manager of Guest Experience to oversee the daily operations of our dining establishment. The ideal candidate will have a strong background in food service and hospitality, ensuring exceptional customer service and smooth front-of-house operations.

Duties:

• Manage and lead front-of-house staff, including servers, hosts, and bartenders.
• Ensure high-quality customer service and resolve any customer issues or complaints.
• Oversee dining room setup, cleanliness, and organization.
• Coordinate with kitchen staff to ensure timely food delivery and quality control.
• Train new employees on service standards, menu items, and POS systems.
• Monitor inventory levels for front-of-house supplies and place orders as needed.
• Implement and enforce health and safety regulations, including food safety standards.
• Handle cash transactions, reconcile daily sales, and prepare reports for management.

Experience:

• Previous experience in a supervisory role within the food industry.
• Strong knowledge of food preparation, kitchen operations, and customer service.
• Proficiency in cash handling procedures and POS systems.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Experience with interviewing and hiring front-of-house staff is a plus.

If you are passionate about delivering exceptional dining experiences and have a background in food service management, we invite you to apply for the Manager of Guest Experience position with us.

Job Type: Full-time

Pay: From $55,000.00 per year

Additional pay:

• Tips

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hospitality: 1 year (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person