Front Desk and Gift Shop Manager

Job information Front Desk and Gift Shop Manager from the Company Horticulture Centre of the Pacific, this latest Front Desk and Gift Shop Manager job vacancy is located in the city Saanich, BC. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administrative field have been opened and published up to the specified time.

Job Responsibility:

Job Summary:We are seeking a friendly and organized Front Desk and Gift Shop Manager to join our team. This full-time position is ideal for someone who enjoys interacting with the public and has a knack for retail management. The successful candidate will be responsible for welcoming visitors, providing excellent customer service, and managing the day-to-day operations of our small gift shop.

Key Responsibilities:Front Desk:

• Greet and welcome visitors with a warm and friendly demeanor.
• Provide information about the garden, events, programs, and memberships.
• Handle phone calls, emails, and in-person interactions efficiently in a professional and courteous manner.
• Process transactions accurately and efficiently, including cash handling and credit card transactions.
• Maintain a clean, organized and inviting reception area.

Gift Shop Management:

• Oversee the daily operations of the gift shop, including opening and closing procedures.
• Manage inventory, including ordering, receiving, and stocking merchandise.
• Create attractive merchandise displays to enhance sales.
• Process sales transactions accurately using the point-of-sale system.
• Maintain accurate sales records and perform regular cash reconciliations.
• Develop and implement promotional strategies to boost gift shop sales.

Customer Service:

• Provide excellent customer service to all visitors and customers.
• Address and resolve any customer complaints or issues promptly.
• Assist visitors with special requests or needs.

Administrative Support:

• Assist with administrative tasks as needed, including data entry and record-keeping.
• Support the coordination of events and programs hosted at the garden.
• Collaborate with other staff members to ensure smooth operations.

Qualifications:

• High school diploma or equivalent; post-secondary education in retail management, business administration, or a related field is a plus.
• Previous experience in customer service, retail management, or front desk operations.
• Strong organizational, time management and multitasking skills.
• Excellent written and verbal communication skills.
• Proficiency in using point-of-sale systems and basic computer applications.
• Friendly, approachable, and professional demeanor.
• Ability to work independently and as part of a team.
• Passion for the mission of the nonprofit garden and a desire to contribute to its success.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Microsoft Office: 1 year (preferred)
• Retail management: 1 year (required)

Work Location: In person