Rent Supplement Administrator

Job information Rent Supplement Administrator from the Company City of Calgary, this latest Rent Supplement Administrator job vacancy is located in the city Calgary, AB. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer Service field have been opened and published up to the specified time.

Job Responsibility:

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

Calgary Housing (CH) is a wholly-owned subsidiary of The City of Calgary. CH is a purpose-driven social enterprise and the largest housing operator in Calgary, providing safe and affordable housing to more than 27,000 Calgarians. As a Rent Supplement Administrator, you will provide a high level of customer service to a wide range of clients, and you will support the day-to-day management of rent supplements provided to private market landlords along with non-profit agencies. Primary duties include:

• Analyze household income to determine eligibility for housing assistance.
• Perform rent calculations and related processes including Annual Rent Reviews, Annual Recertification, Rent Adjustments and Manual Billings.
• Manage the pre-qualification list, marketing, qualifying and assist with leasing.
• Maintain a detailed tracking system to ensure all financial documents are returned by deadlines.
• Run a vacancy update report to identify vacant units and find applicants that qualify for the programs available.
• Issue non-compliance notices in accordance with the Rent Supplement Regulations.
• Act as the main point of contact for applicants, tenants, and government agencies and provide information on CH¿s different programs.
• Process billings, financial reconciliations and generate reports.

Qualifications

• A High school diploma or provincial equivalent (e.g. GED or CAEC (Canadian Adult Education Credential)) plus job related course work and at least 5 years of related experience, OR;
• A completed 1 year certificate and at least 3 years of related experience, OR;
• A completed 2 to 3 year diploma and at least 1 year of related experience.
• Experience working with vulnerable populations and diverse communities is preferred.
• Intermediate proficiency in Microsoft Suite (Outlook, Excel, Word).
• Must be eligible for appointment as a Commissioner for Oaths.
• The following will be considered assets:
• Strong oral and written communication skills, effective organizational, analytical, and problem-solving skills, and the ability to work in a fast-paced, high volume customer service environment.

Working Conditions: This position works in an office environment with exposure to upset clients in person, by telephone and by email. Pre-employment Requirements

• A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.

Union: CUPE Local 38 Business Unit: Calgary Housing Position Type: 1 Temporary (up to 22 months) Location: 200, 2535 3 Avenue SE Compensation: Pay Grade 8 $37.77 - 50.50 per hour Days of Work: This position works a 5 day work week with 1 day off in a 3 week cycle. Hours of work: Standard 35 hour work week Audience: Internal/External Apply By: March 24 Job ID #: 311726