French Customer Service Representative

Job information French Customer Service Representative from the Company Alliance Group & Staffing, this latest French Customer Service Representative job vacancy is located in the city North York, ON. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer Service field have been opened and published up to the specified time.

Job Responsibility:

We are looking for a Customer Service Representative- Bilingual for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services.

Responsibilities:

· Answering incoming phone calls on the services line, providing a high degree of professional assistance.

· General order entry, which includes stock frames &amp, lens orders, complete glasses, etc.

· Monitor e-mails and offer solutions in a timely and efficient manner.

· Advise customers on products and suggest an alternative or corresponding product if an item is out of stock.

· Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution

· Maintain a low error rate and high-quality assurance rate.

· Ensure key performance indicators and other metrics are at an acceptable level.

· Ensure workload is current and utility is within range.

· Other duties as required.

Requirements:

· High aptitude to listen to and retain important information.

· French & English Required.

· Comfortable with computers and using multiple platforms.

· Impeccable attention to detail with a process driven mindset.

· Professional customer service skills: solutions mindset, educates and explains, collaborative solution finder, passion for the customer and the customer experience.

· Ability to learn quickly and adapt to high pressure environment.

· Writes, speaks, and presents information effectively.

· Professional and positive interactions with others and can establish rapport quickly.

Location: Toronto, ON

Timings: 9am to 5:30pm (Monday to Friday)

Pay Rate: 22$/hr.

Job Types: Full-time, Permanent

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Experience:

• French Customer Service: 1 year (required)

Work Location: In person