Patient Experience Manager

Job information Patient Experience Manager from the Company Royal City Physio, this latest Patient Experience Manager job vacancy is located in the city New Westminster, BC. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administrative field have been opened and published up to the specified time.

Job Responsibility:

Patient Experience Manager

Royal City Physio is a busy physiotherapy clinic seeking a well-organized, reliable Patient Experience Manager to execute day-to-day operations, and track patient satisfaction and retention throughout the treatment plan. This position requires an energetic professional with impeccable customer service skills.

Hours/Week: 30

Wage: $22 to $26 per hour

Benefits: After probationary period

Reports to: Office Manager & Clinic Director

Location: Royal City Physio, 450 E Columbia St #101, New Westminster, V3L 3X5

Responsibilities

• Ensuring a positive experience for patients from their first point of contact throughout their entire treatment plan
• Development of systems to track client retention and experience
• Weekly and monthly analysis of business metrics and data
• On-boarding, training, supervision and evaluation of administrative staff
• Oversight of office communications
• Improve client retention rates through active communication and customer service
• Scheduling of part-time administrative staff
• Maintaining a positive team atmosphere through leadership and workplace culture
• Adhering to all office policies and procedures

Qualifications

• High school diploma; additional qualifications such as Office Assistant Diploma considered an asset
• Excellent customer service skills and problem solving skills
• Experience as an administrative assistant or in office management considered an asset
• Possess strong organizational skills; excellent time management and prioritizing skills, strong attention to detail, ability to delegate efficiently
• Create files and maintain current information
• Strong interpersonal communication skills; verbal and written
• Proficiency with Jane Client Booking Software, Google Drive, Google Sheets, Google Docs, Google Calendar, Slack, and Staff Schedule Software (When I Work) is desired

Please send resumé and cover letter to jayme@royalcityphysio.com to apply.

Job Types: Part-time, Permanent

Pay: $22.00-$26.00 per hour

Expected hours: 30 per week

Benefits:

• Extended health care
• On-site parking

Schedule:

• Evening shift
• Monday to Friday

Work Location: In person