Billing Specialist

Job information Billing Specialist from the Company The City of Spruce Grove, this latest Billing Specialist job vacancy is located in the city Spruce Grove, AB T7X 3E8. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Accounting field have been opened and published up to the specified time.

Job Responsibility:

ABOUT US

The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth. The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance. We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.

THE OPPORTUNITY

The Billing Specialist is responsible for managing billing & administration of utility and general trade receivables. The incumbent will respond to escalated inquiries; administer service disconnections, over-due and final account collections and reporting. This position will also answer calls received on a multi-line switchboard and perform daily tasks including both basic and complex day to day duties, operations and projects. The incumbent has shared accountability with other Billing Specialists in the same role and works closely with others in the Treasury section. This position reports to the Supervisor of Revenue Services. This is a permanent full-time position (35) hours per week. The salary range for this position is: $60,951.80 – $72,454.20.

RESPONSIBILITIES

1. Utility Receivable Administration

• Work in cooperation with other Billing Specialists, be accountable for timely monthly and final billing, adjustments, penalties, refunds and interactions with end users and stakeholders.
• Provide support to Customer Account Representatives to ensure routine processing and customer response is performed in an effective and efficient manner.
• Provide resolution for complex billing issues; disseminate information and work closely with others to resolve customer requests.
• Work collaboratively to support effective and efficient response to high consumption inquiries and reading acquisitions.
• Ensure integrity of data and quality of service through effective and efficient process development.
• Log customer contact and other communication which may be useful as historical reference data into customer accounts as they occur.
• Reconcile penalties prior to posting and reconcile receivable and deposit sub-ledgers to general ledgers monthly.
• Embrace visionary thought; when recognizing a need for change, acquire supporting evidence and report results to supervisor.
• Promote positive public relations by consistently providing exceptional customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Maintain records on tenant billing, security deposits and shut offs.
• Liaise with Operators and Meter Technician regarding service delivery and field investigations.
• Maintain confidentiality regarding customer and account information.
• Test software for upgrade impacts.
• Perform regular review of data to validate accuracy and identify anomalies.
• Maintain comprehensive knowledge of the functionality of the billing software, related applications and maintain supporting procedure documentation.
• Act as liaison with digital print contractor to ensure monthly distribution needs are met.
• Act as liaison with printing and supply contractors; place annual billing orders, co-ordinate shipments to print contractor, order operational supplies for activities of Operators, Meter Technician and Collections.
• Process Land Title changes twice a month, ensuring internal records are up to date and accurate
• Process utility payments over the phone.

2. General Trade Receivable Administration

• Work in cooperation with other Billing Specialists to be accountable for timely billing, adjustments, refunds and interactions with end users and stakeholders.
• Receive and review invoice requests for supporting documentation, accuracy of GL coding and GST treatment. Report atypical requests to supervisor.
• Analyze invoice management processes based on departmental needs and customize efficiencies to ensure integrity of financial information.
• Initiate and establish improved billing procedures and maintain accuracy of procedural manuals.
• Ensure appropriate costing to ambulance recoveries and perform regular audits with Fire Services representative.
• Process invoice requests and applicable debit and credit adjustments as necessary.
• Review invoices, statements and other correspondence to identify errors and/or anomalies before delivery.
• Reconcile sub-ledger to general ledger monthly.
• Prepare monthly aging summary and other periodic reports as required.
• Test software for upgrade impacts.
• Process bankruptcy claims & maintain filing based on claim activity.

3. Collections

• Work in cooperation with other billing specialists to be accountable for timely management of responsibilities and interactions with end users and stakeholders.
• Investigate payment/billing discrepancies and prepare adjusting entries as necessary.
• Collaborate with internal departments to determine collection strategies.
• Prepare submissions for outsourced Collection Agency and respond to inquiries.
• Reconcile payments received and costs applied by outsourced Collection Agency.
• Receive and review Bankruptcy documents and submit proof of claims when required

4. Meter Data Collection, Analysis & Customer Relations

• Plan and map data collection route.
• Drive within City to collect meter readings.
• Maintain data collection software and hardware.
• Promote water conservation by analyzing water consumption data to determine proper course of action.
• Identify equipment failures and meters with high consumption.
• Develop internal programs for monitoring of services.
• Meets with consumers and provides report analysis and advise on resolution discovery.
• Act as the first point of contact for high consumption disputes.
• Performs field and customer service calls as required.
• Receive and investigate complaints or concerns from City residents related to operational or maintenance responsibilities and ensure appropriate information is provided and/or corrective action taken.
• Provides education and information to customers to encourage water conservation and to promote customer confidence in metering technology.
• Initiates customer contact when equipment failure has been identified.
• Facilitate information between the customer and Utility Operators.
• Act as first point of contact for internal and external service requests such as, valve shut-offs, locates, etc.
• Fosters effective working relationships with manufacturers and distributers.

5. Customer Service

• Respond to and direct calls received using a multi-line switchboard.
• Provide general customer service and municipal information to the public and support City initiatives and programs.
• Back up support to maintain sufficient coverage of the Customer Accounts Representative position.

6. Other Duties

• Understand and adhere to City policies, procedures and standards, whether written or implied, as amended from time to time.
• Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
• Act as a steward of the City’s Corporate Culture by following the “Values, We Live By”.
• All employees shall act in a safe manner at all times and will report any unsafe conditions, procedures or acts for the benefit of the City. Continual adherence to the City Safety Policy is mandatory.
• Employee are expected to stay current on WHMIS and other safety-related procedures.
• Perform other job-related duties.

QUALIFICATIONS

REQUIRED QUAIFICATIONS

• Post secondary one (1) year certificate or two (2) year diploma in Business Administration, Accounting or equivalent.
• Minimum of three (3) years related experience, including customer service, leadership and basic accounting.
• Advanced communication skills and excellent presentation skills.
• Excellent interpersonal skills.
• Excellent collaborative negotiation and problems solving skills.
• Ability to work effectively and professionally with all levels within the organization and externally.
• Ability to effectively transfer ideas, concepts, and information into effective and efficient strategies.
• Ability to develop, implement and evaluate innovative plans.
• Ability to work both independently as well as within a multifaceted team environment.
• Strong customer service orientation and the ability to build positive, productive business relationships.
• Ability to exercise tact and diplomacy in interpersonal dealings which are difficult, highly sensitive and confidential and may involve exposure to the media or public criticism.
• Ability to analyze and interpret administrative procedures, regulations, legal documents, and legislation
• Enhanced knowledge of Microsoft Outlook, Word, Excel, Teams, and PowerPoint
• Knowledge of Diamond Utility, Sales, Customer Accounts, Cash Receipting, MRX Reader, Content Manager, Land Titles applications.
• Basic knowledge of Neptune 360, Neptune Connect, Neptune Belt Clip, and Cartegraph.
• Operator Meter Training Program: Alberta Waterworks and Water Operators Association

ASSET QUALIFICATIONS

• Knowledge of municipal operations and utility services.
• Project Management training.
• Leadership development training.

COMPETENCIES: Thinking & Acting Strategically – Forward-thinking. Sees the big picture and imagines the future. Links long-range visions, strategies, and concepts to daily work. Aligns personal actions and initiatives with customer needs, and with organizational priorities and direction. To think and act strategically requires an understanding of our organizational direction, as well as the internal and external factors that influence decision-making. Building Influential Working Relationships – Strengthening and developing working relationships and strategic alliances that are founded on ethics, trust, and guided by our corporate values of respect, leadership, accountability, communication, and integrity. Optimizing Performance & Results – Reaches for excellence for oneself, one’s team, and the organization. Determined and focused on achieving outcomes that align with organizational goals. Creates goals and priorities that maximize resources while using an enterprising, resourceful approach to deliver outcomes and achieve customer expectations. Maintains accountability for results. Growing Talent & Workforce Capacity – Honouring the individual differences that make each person unique. Being curious and committed to listening, reflecting, and learning. Developing individual and workforce capabilities to enhance the organization’s capacity to accomplish strategic goals, enhance program and service delivery, and provide an exceptional customer/client experience. Contributes to a learning and teaching culture. Fostering Innovation & Steering Change – Creates an environment for transformation. Advances the City through improvement based on innovation and guides the associated change. Uses the skills, attitudes and behaviours needed to produce new or improved programs and services to meet current and future needs of our customers, our organization, and our community.

CONDITIONS OF EMPLOYMENT

CONDITIONS OF EMPLOYMENT:

• Class 5 Driver’s License.
• Must obtain a satisfactory review of a three-year Driver’s Abstract, with a maximum of six demerits.
• Criminal Record Check Clearance.

WORKING ENVIRONMENT:

• Monday to Friday.
• Hours of Work: 8:30am to 4:30pm.
• Standard vacation accrual.
• Full benefits.
• Sick accrual.
• Earned time off.

PHYSICAL REQUIREMENTS:

• Climbing ladders, balancing, crawling, crouching, depth perception/night, lifting, pushing, reaching (both arms), use of feet (for control), pulling, outside work.
• Lifting to 10kg (22 lbs).

IMPACT AND MAGNITUDE OF JOB (SCOPE):

• This position is operational in nature in that it provides support and administration of utilities and general receivables.

NEXT STEPS

• You must apply through this portal to be considered. We do not accept applications through other forums.
• Candidates may be interviewed as applications are received.
• Only those candidates selected for further consideration will be contacted.

WHY WORK FOR US?

• Competitive annual salary
• Pension
• Medical & Dental Benefits
• Life Insurance
• Wellness Initiatives
• Work/Life Balance
• Recognized General Holidays
• Leave Options
• Flexible Work Arrangements
• Perks
• Positive Work Atmosphere
• Employee Awards
• Volunteer and Fundraising Opportunities
• Professional Development

Company

City of Spruce Grove

Location

Corporate Services – Finance – Accounting and Treasury – Treasury

Opening Date

May 28 03:00 PM

Closing Date

Jun 05 11:59 PM