Lead Support Specialist POS Administrator

Job information Lead Support Specialist POS Administrator from the Company Resorts of the Canadian Rockies, this latest Lead Support Specialist POS Administrator job vacancy is located in the city Calgary, AB. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer Service field have been opened and published up to the specified time.

Job Responsibility:

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

The Role:

We are looking to fill the position of Support Specialist/POS Administrator. Reporting to the VP of IT, this Calgary office-based position will lead the rollout of a new online POS system across multiple ski resorts. The ideal candidate will be a self-starter who isn’t afraid to ask questions to get the answers they need.

Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food, and beverage discounts, and much more!

You Will:

• Be responsible for overseeing the implementation, maintenance, and optimization of the POS system.

• Drive revenue growth through innovative POS solutions.

• Collaborate with department leaders to build and upload products to our central online POS.

• Provide guidance to team members on troubleshooting inquiries related to online POS.

• Perform data entry and run various reports related to online POS.

• Communicate via Microsoft Teams, email & telephone with POS provider.

• Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook.

You Have:

• Strong attention to detail and organizational skills.

• Experience with POS software system (e.g. Intouch) or equivalent is required.

• Demonstrated proficiency with computer systems and windows-based software is required.

• Exceptional written and verbal communication skills are a must.

• French language skills considered an asset.

• Ability to develop rapport and strong working relationships with various team members.

• Comfortable working in in office setting.

• Flexible availability during peak periods.

• Previous customer service experience an asset.

• A basic understanding of products sold at Resorts an asset.

• A passion for outdoor sports and activities considered an asset.

We Offer:

• RCR 4 Mountain Ski Pass & Reciprocal Mountain opportunities.

• RCR Summer Mountain Bike & Golf Pass.

• Fun and Exciting Employee Events.

• Group Health Plan.

• Professional development opportunities.

• Various Employee Discounts on Company Products and Services.

• A dynamic and collaborative work environment.

Whether it’s the mountain culture or just a love for skiing or boarding, Resorts of the Canadian Rockies is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. If you are interested in the position, please apply online with your resume and cover letter. Experience the Ultimate.