Wine Shop Concierge

Job information Wine Shop Concierge from the Company Quails' Gate Winery, this latest Wine Shop Concierge job vacancy is located in the city West Kelowna, BC V1Z 2H3. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer Service field have been opened and published up to the specified time.

Job Responsibility:

A sip of wine with a spectacular view. The Quails’ Gate Wine Shop provides premier tastings of award-winning wines against a backdrop of panoramic views of our estate vineyards and Okanagan Lake. The Wine Shop also offers a selection of Quails’ Gate wines for purchase along with local and wine-centric merchandise to appeal to all wine lovers from the novice to the aficionado. Quails’ Gate is a dynamic family company rooted in our community, that empowers our people to reach their full potential. Join the Quails’ Gate team in a position of expertise or pursue a new role and discover your passion and purpose in wine and hospitality.

Quails’ Gate Winery is seeking outgoing and organized individuals to join our team as Seasonal Concierges! As the first point of contact for guests, you’ll play a key role in shaping their experience from the moment they arrive. Your responsibilities will include greeting and directing visitors, managing reservations, coordinating tastings, and sharing your knowledge of our estate and wines. This is a fantastic opportunity to gain hands-on experience in the wine industry and make lasting connections while ensuring every guest enjoys a seamless, memorable visit to Quails’ Gate.

Job Type: Seasonal (May to October )

Full Time and Part Time available

As a Concierge, you will…

• Welcome guests to Quails’ Gate with a warm and friendly demeanor, providing an excellent first impression.
• Manage the Tasting schedule efficiently, considering bar availability, Wine Sales Associate rotations, and guest preferences.
• Answer incoming calls and inquiries, provide information about the Tasting Room, and assist with reservations.
• Maintain cleanliness and organization of the Concierge station and the Wine Shop
• Communicate effectively with Wine Sales Assocaites and Sommelier to coordinate tastings and ensure smooth transitions between guests.
• Monitor and manage wait times, offering alternatives or complimentary services as appropriate during peak periods.
• Anticipate and address guest needs and concerns promptly and professionally, seeking assistance from management when necessary.

Requirements

• In-person customer service experience in a role that was guest-focused
• Ability to work evenings, weekends and holidays (4/5 days of availability is an asset)
• Must be energetic, engaging, and authentic
• Passionate about delivering an exceptional experience
• Meet the physical requirements of the position including repetitively lifting, carrying, pushing, and pulling weight up to 40lbs
• Serving-it-Right certification for applicants 19 years of age and older
• Previous wine education is an asset
• Previous experience as a Host is an asset

Seasonal Benefits

• Employee preferred pricing at Old Vines Restaurant, The Market, and Wineshop
• Educational and Training Opportunities
• Complementary wine education experiences
• Staff Appreciation Events and Initiatives
• Staff Gift Card Loads